uujl9 Privacy Policy

1 Introduction

uujl9 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who uses the uujl9 online casino platform at uujl9.app (the "Platform"). We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the Platform. It has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

We serve players across the Philippines — including Manila 🇵🇭, Cebu 🇵🇭, Davao 🇵🇭, Quezon City 🇵🇭, Makati 🇵🇭, Iloilo 🇵🇭, and beyond — and we are committed to handling all personal data in a manner consistent with the rights and expectations of Filipino users.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, uujl9 acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means uujl9 determines the purposes and means by which your personal data is processed.

Where uujl9 engages third-party service providers to process personal data on its behalf (for example, payment processors or identity verification providers), those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this Privacy Policy and applicable law.

If you have any questions about how uujl9 handles your personal data, or if you wish to exercise any of your rights under the Data Privacy Act, please contact our Data Protection Officer using the details set out in Section 15 of this Policy.

3 Personal Data We Collect

uujl9 collects the following categories of personal data in connection with your use of the Platform:

3.1 Identity & Registration Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Gender
• Nationality
• Government-issued identification number (e.g., Philippine National ID, passport, driver's licence)
• Username and account credentials (password stored in hashed form only)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (province, city/municipality, barangay, postal code)

3.3 Financial & Transaction Data

• GCash or PayMaya account details (mobile number linked to e-wallet)
• Bank account details (account name, account number, bank name) for bank transfer transactions
• Debit card details (card number masked, expiry date, cardholder name)
• Deposit and withdrawal history
• Account balance and transaction records

3.4 Gaming & Behavioural Data

• Game play history, including games played, wagers placed, and outcomes
• Session duration and frequency of play
• Bonus and promotion usage
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Unique device identifiers
• Log data, including access times, pages viewed, and error reports

3.6 Communications Data

• Records of communications with uujl9 customer support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the Platform

4 How We Collect Your Data

uujl9 collects personal data through the following means:

• Directly from you — when you register an account, complete KY C verification, make a deposit or withdrawal, contact support, or update your account settings;
• Automatically — through cookies, log files, and similar tracking technologies when you access and interact with the Platform;
• From third parties — including identity verification providers, payment processors, and fraud prevention services that share data with us as part of their service delivery.

5 Purpose & Legal Basis for Processing

uujl9 processes your personal data only where we have a lawful basis to do so. The table below summarises the primary purposes for which we process personal data and the corresponding legal basis under the Data Privacy Act of 2012:

Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.

6 Sharing Your Personal Data

uujl9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya/Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and AML service providers engaged to verify your identity and comply with regulatory requirements;
• Fraud Prevention Services: Providers that help us detect and prevent fraudulent activity on the Platform;
• IT and Hosting Providers: Cloud infrastructure and technology service providers that host and maintain the Platform;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities where disclosure is required by law;
• Legal and Professional Advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of uujl9's business;
• Business Successors: In the event of a merger, acquisition, or sale of all or part of uujl9's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7 Data Retention

uujl9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications: Retained for three (3) years from the date of the communication;
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent;
• Technical and log data: Retained for up to twelve (12) months unless required for longer for security or legal purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with uujl9's data disposal procedures.

8 Security Measures

uujl9 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the uujl9 Platform;
• Encryption at rest for sensitive personal and financial data stored on uujl9 servers;
• Password hashing using industry-standard algorithms — uujl9 never stores your password in plain text;
• Multi-factor authentication (MFA) options available for account login;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security audits and penetration testing of the Platform;
• Incident response procedures to detect, contain, and notify affected users of any personal data breach in accordance with NPC notification requirements.

9 Cookies & Tracking Technologies

uujl9 uses cookies and similar tracking technologies to enhance your experience on the Platform, to analyse usage patterns, and to support security and fraud prevention functions. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and responsible gaming limits) to personalise your experience.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform to help us improve its performance and usability.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect the integrity of the Platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. uujl9 does not use cookies to serve third-party advertising.

10 Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by uujl9:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfils;
• Right of Access: The right to request a copy of the personal data uujl9 holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where processing is no longer necessary or lawful, subject to uujl9's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data, including for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact uujl9's Data Protection Officer using the details in Section 15. uujl9 will respond to all verified requests within thirty (30) calendar days of receipt. We may need to verify your identity before processing your request.

11 Minors

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to uujl9, please contact us immediately at the details provided in Section 15 so that we can take appropriate action.

12 International Data Transfers

uujl9 primarily stores and processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines, uujl9 ensures that such transfers are made only to countries or organisations that provide an adequate level of data protection, or that appropriate safeguards are in place (such as contractual clauses approved by the NPC), in accordance with the Data Privacy Act of 2012.

13 Third-Party Links

The uujl9 Platform may contain links to third-party websites or services for informational purposes. uujl9 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected through the uujl9 Platform.

14 Changes to This Privacy Policy

uujl9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The revised Privacy Policy will be posted on this page with an updated effective date.

Where changes are material, uujl9 will make reasonable efforts to notify registered users via email or an in-platform notification prior to the changes taking effect. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

15 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way uujl9 handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with uujl9's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.